Description
This section addresses telephonic communication with deaf or hard of hearing people.
Recommendations
| List “711 the California Relay” in email signatures, on business cards and letterheads. Provide all employees with information on how to use this service. | |
| If you use videophone technology, be sure it is equipped to accommodate callers who may be Deaf or hard of hearing. | |
| Identify and share with employees resources that can provide auxiliary aids for communication as needed. |
Training
Leads should take the training themselves, then assign it to those employees in their unit for whom they believe it is relevant. Assigning to all employees is recommended. Any processes, procedures or protocols recommended for development in the training should be created.
Telephone Communications Training