7. When will I receive a response?

Absent extenuating circumstances, all grievances will be investigated, and a response issued, within 60 days of receipt of the formal grievance. If a delay is expected, the ADA/Section 504 Compliance Officer, or designee, will notify you in writing of the reason(s) for the delay, and the date by which you will receive a response.

Due to our current extenuating circumstances, all grievances will be investigated, and a response issued,within 120 days of receipt of the formal grievance, as opposed to the usual 60. If a delay is expected beyond this, the ADA/Section 504 Compliance Officer, or designee, will notify you in writing of the reason(s) for the delay, and the date by which you will receive a response.